Privacy Policy

Effective date: 20 April 2026

This Privacy Policy explains how Postural Orthodontics (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit PosturalOrthodontics.com, contact us, or participate in our training, mentoring, and resource programs. We take your privacy seriously and aim to be transparent about what we do with the information you share.

1. Who We Are

Postural Orthodontics is an educational platform and training program founded by Dr. Simon Wong (Melbourne, Australia) and co-founded by Kean Wong (New York, USA). We deliver seminars, virtual residency programs, mentoring, and a clinical case library for dental and allied-health professionals. Our operations span multiple jurisdictions, including Australia and the United States.

2. Information We Collect

Information you give us

When you fill out our contact form, request a free resource, enquire about training, or register for a program, we collect:

• Your name (first and last).
• Email address.
• Phone number (optional) and country code.
• Profession or role (e.g., general dentist, pediatric dentist, allied health professional, concerned parent).
• Area of interest (e.g., 2-Day Intro Recordings, Virtual Residency, Case Study Vault, General Enquiry).
• Any message, comments, or details you choose to provide.

Information we collect automatically

When you browse the site, we and our service providers may receive:

• IP address and approximate location (city/region level).
• Browser type, operating system, device type, and screen dimensions.
• Pages visited, referring URL, time spent, and interactions on the page.
• Cookies and similar technologies (see Section 6).

Information from third parties

If you sign up through a third-party platform (e.g., a webinar provider, payment processor, or community tool), that platform may share data with us consistent with its own privacy policy.

3. How We Use Your Information

• Respond to your enquiries and deliver the training, mentoring, or resources you have requested.
• Send transactional communications (confirmations, reminders, access details, continuing-education verification).
• Notify you of upcoming seminars, program openings, or new clinical content — only where you have opted in or where this is consistent with our legitimate interests and applicable law.
• Verify continuing-education credits via PACE/AGD and related accreditation bodies (for professional participants).
• Improve the website, our programs, and the overall user experience.
• Prevent fraud, abuse, or unauthorised access.
• Comply with legal, tax, accounting, and regulatory obligations.

4. Legal Bases for Processing (EEA / UK Users)

If you are in the European Economic Area, the United Kingdom, or another jurisdiction with similar data-protection laws, we rely on the following legal bases:

• Consent — for optional marketing communications and non-essential cookies.
• Contract — to deliver the services you have signed up for.
• Legitimate interests — to run, secure, and improve our services in a manner that does not override your rights.
• Legal obligation — to meet tax, accounting, regulatory, or other legal requirements.

5. How We Share Your Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers that help us operate — web hosting, email delivery, analytics, video hosting, accreditation verification, payment processing, and customer support tools. These providers are bound by confidentiality and may only use your data to deliver services to us.
• Professional collaborators — guest instructors, mentors, or accreditation bodies where your participation in a program makes this necessary.
• Legal authorities — when required by law, subpoena, court order, or to protect the rights, property, or safety of Postural Orthodontics, our users, or the public.
• Business transfers — if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

6. Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, understand how the site is used, and improve its performance. Cookies fall into a few broad categories:

• Strictly necessary — required for the site to function (e.g., session cookies).
• Analytics — help us understand traffic patterns and page performance (e.g., via Google Analytics or similar tools).
• Functional — remember your choices, such as country code or preferences.
• Marketing — only if and where you have given consent.

You can manage cookies through your browser settings or our cookie banner, where available. Blocking certain cookies may affect site functionality.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, or to resolve disputes. In practice:

• Enquiry and contact records: retained for up to 5 years after last interaction, unless you request earlier deletion.
• Program-participation records (including CE verification): retained for the period required by accreditation bodies and applicable professional-education regulations.
• Financial and tax records: retained for the period required by law (typically 7 years).
• Analytics data: retained in aggregated/anonymised form.

8. Your Rights

Depending on where you live, you may have some or all of the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — ask us to delete your data, subject to legal retention requirements.
• Restriction or objection — limit or object to certain processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent — where we rely on consent, you can withdraw it at any time.
• Lodge a complaint — with your local data-protection authority.

To exercise any of these rights, email info@PosturalOrthodontics.com. We will respond within 30 days (or sooner where required by law). We may need to verify your identity before actioning a request.

9. California Residents (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act, as amended by the CPRA:

• The right to know what personal information we collect, use, disclose, and sell or share.
• The right to delete personal information, subject to legal exceptions.
• The right to correct inaccurate personal information.
• The right to limit use and disclosure of sensitive personal information.
• The right to opt out of the sale or sharing of personal information. We do not sell personal information.
• The right to non-discrimination for exercising any of these rights.

10. Australian Residents

For users in Australia, we handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You may contact us at any time to access or correct your information, or to raise a concern.

11. International Data Transfers

Because our team is based in multiple countries (Australia and the United States) and because our service providers may be located globally, your personal information may be transferred across borders. Where we transfer data out of the EEA, UK, or other jurisdictions with transfer restrictions, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

12. Children’s Privacy

Our services are designed for dental and allied-health professionals, dentist-parents, and other adult learners. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us at info@PosturalOrthodontics.com and we will delete it promptly.

13. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information — including TLS encryption in transit, access controls, and limited data retention. No system, however, is 100% secure. If you believe your information has been compromised, please contact us immediately.

14. Third-Party Links

Our website may contain links to third-party websites (for example, our social media pages, research papers, or partner organisations). This policy does not cover those external sites — we encourage you to review their privacy policies before sharing any information.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we do, we will update the “Effective date” at the top of this page. Material changes will be communicated more prominently, for example via email (where we have your address) or a banner on the website.

16. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please reach out: